FAQ

FAQ
  • Are your items new or used?
    All our items are new and never used or worn.

     
  • Do you ship internationally?
    We ship worldwide to any country.

     
  • When will you ship my item?
    Item(s) will be shipped within 2 business days after payment has been received, unless it's a special or custom order or even a large order. Because when you purchase a ring at MAVA Style, the ring will be created to any finger size at no extra cost and it could take more than 2 business days.

     
  • Are your prices in US dollars?
    All our prices are in US dollars.

     
  • How can I pay with Western Union?
    Contact us for that matter.

     
  • Will I receive a tracking number with my shipment?
    As soon as your item has been shipped, we will send you an email with your package's tracking number.

     
  • Can I request a custom made jewelry piece?
    Contact us and we will tell you if we can create it or not.

     
  • For your sterling silver items, can you create them in gold?
    It is possible. Contact us for prices.

     
  • What size are your rings?
    Any size you need.

     
  • Where do you get your jewelry from?
    We don't get it from anywhere. We create our own models.

     
  • Is it possible to purchase a chain with a pendant that has no chain?
    It is possible. Contact us for prices and styles.

     
  • Do you charge taxes?
    We are required to collect taxes on all purchases within Canada. To see the rates for each province/territory, please click here.

     
  • Why aren't all of your sterling silver items shiny?
    Because the ones that are not completely shiny are antique finished. If you need an item to be high polished, you can request it when purchasing it and we will polish it shiny.

     
  • Is your jewelry plated or solid?
    All of our jewelry are solid sterling silver or solid gold and never plated.

     
  • For the gold items, can you create other karats than what is listed?
    Example, if an item is made in 14 karat gold and you're interested in having the same item in 18 karat gold, we can do that for you. Simply contact us for prices.

     
  • When you ship an item, do you insure it?
    All our shipped items are insured.

     
  • Are your items stamped or hallmarked?
    All our jewelry items are stamped.